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Gaya APA
Prof.J.Supranto.,M.A.,APU., .(2011).Pengukuran Tingkat Penguasan Pelanggan Untuk Menaikan Pangsa Pasar .Indonesia:.
Gaya MLA
Prof.J.Supranto.,M.A.,APU., ."Pengukuran Tingkat Penguasan Pelanggan Untuk Menaikan Pangsa Pasar".Indonesia:,2011.Text.