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Gaya APA

Winarsih, R, A, S. (2009). Manajemen Pelayanan . Yogyakarta: Yogyakarta: Pustaka Pelajar.

Gaya MLA

Winarsih, Ratminto/, Atik, Septi. "Manajemen Pelayanan". Yogyakarta: Yogyakarta: Pustaka Pelajar, 2009. Text.