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Gaya APA
Supranto, .(2006).Pengukuran Tingkat Kepuasan Pelanggan untuk menaikan pangsa pasar .Jakarta:Jakarta: Rineka Cipta.
Gaya MLA
Supranto, ."Pengukuran Tingkat Kepuasan Pelanggan untuk menaikan pangsa pasar".Jakarta:Jakarta: Rineka Cipta,2006.Text.