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Gaya APA

Ratnasari, R, T. (2011). Teori Dan Kasus : Manajemen Pemasaran Jasa . : Ghalia indonesia.

Gaya MLA

Ratnasari, Ririn, Tri. "Teori Dan Kasus : Manajemen Pemasaran Jasa". : Ghalia indonesia, 2011. Text.