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Gaya APA

Rowland, J, P, P. (1997). The Essence of Business Process Re-Engineering . Yogyakarta: Yogyakarta: ANDI.

Gaya MLA

Rowland, Joe, Peppard/, Philip. "The Essence of Business Process Re-Engineering". Yogyakarta: Yogyakarta: ANDI, 1997. Text.