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Gaya APA

Diana, F, T, A. (2003). Total Quality Management Edisi Revisi . Yogyakarta: Yogyakarta: ANDI.

Gaya MLA

Diana, Fandy, Tjiptono/, Anastasia. "Total Quality Management Edisi Revisi". Yogyakarta: Yogyakarta: ANDI, 2003. Text.